Rentals
RentalFrequently Asked Questions.
Everything about booking, deposits, delivery and cancellations. Can't find it here? Send us a message.
Questions,Answered.
How far ahead do I need to book?
We ask for at least the lead time shown on the rate card — usually 14 days. Shorter notice is sometimes possible, ask us.
What does the deposit cover?
Damage beyond normal wear, missing fixings, and late returns. It's refunded within 5 business days of the piece coming back in good shape.
Do you deliver?
Yes — delivery, install and strike are quoted separately by distance and piece size. Ask for it in your quote request.
Can I cancel a booking?
Free up to 14 days before the hire date. Inside 14 days the deposit is retained against the booked slot.
What if something breaks on-site?
Call us — for multi-day and weekly hires we can usually swap a failed piece. It's covered by the same terms as the deposit.
Do you offer trade rates?
Yes. Apply for a trade account for volume discounts and Net 30 invoicing once you've completed a few hires.
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Booking lead times, deposits, delivery, damage and cancellations — the rental questions we get asked most.